At Aelorix, we prioritize customer satisfaction. However, due to the nature of digital services (government forms, scholarships, etc.), certain fees are non-refundable once processed.
1. Cancellation Policy
Before Processing
If you cancel your order before our team has started reviewing or processing your application.
After Processing
If you cancel after we have submitted documents to the government portal or third-party authority.
2. Refund Eligibility
| Scenario | Refund Amount | Condition |
|---|---|---|
| Service Failure (Our Side) | 100% Full Refund | Technical error or inability to process. |
| Double Payment | 100% Full Refund | Accidental duplicate transaction. |
| Rejection by Gov/Authority | Service Fee Only | Government challan fees are non-refundable. |
| User Changed Mind | No Refund | If work has already commenced. |
Processing Timeline
Once a refund request is approved, it takes time for the banking partners to clear the transaction. We initiate refunds within 24 hours of approval.
Refunds are credited back to the
Original Payment Source
4. Important Exceptions
Government Fees
Any fees paid directly to government portals (Challans, Application Fees) are strictly non-refundable as they are collected by the authority, not Aelorix.
Incorrect Information
If an application is rejected due to incorrect data provided by you (e.g., wrong spelling, wrong DOB), Aelorix is not liable for a refund of service fees.
Request a Refund
To initiate a refund, please email us with your Order ID and the reason for cancellation.